Rural Alaska Community Action Program, Inc.

On – Call Operations Technician I – Anchorage

Rural Alaska Community Action Program, Inc.

On Going Recruitment

Please apply to the attention of:

Colleen Ackerman – 1104 E. 5th Ave Anchorage, AK 99501

Please call 907-375-3200 for more information

 Resume Required with Application



JOB TITLE:  On – CALL Operations Technician I                         Class: Non-Exempt

DIVISION: Supportive Housing                                                     Range: 9 – $14.35

Program: Karluk Manor, Safe Harbor, Sitka Place & 325              Supervisor: SH Supervisor


JOB SUMMARY:       This position provides general supervision of residents in a supportive housing setting. Oversight includes monitoring and maintaining safety of residents, facility and grounds; assessing crisis situations calling emergency services personnel and providing First Aid/CPR as necessary; building rapport and engaging with residents to promote positive interactions; and light office duties and general maintenance of office areas and storage spaces. Reports to immediate supervisor for daily work assignments, scheduling and routine personnel matters.

DUTIES & RESPONSIBILITIES: ** This job description in no way implies that these are the only duties to be performed by the employee. Employees may be required to perform any other duties within this or a lower level job upon request of the immediate department or division supervisor.

  1. Maintains strict confidentiality and professional boundaries/ethics in all matters concerning residents, staff, and program matters.
  2. Enforces rules and regulations to ensure safety of residents and staff, and smooth and orderly operation of the program.
  3. Performs scheduled room checks to assure residences are clean and orderly and to assess the needs of residents; reports back to Housing Support Specialist staff or the immediate supervisor for intervention, as needed.
  4. Documents Recipient Support Service notes for Medicaid billing or other service documentation, the same day the service is preformed, with accuracy, clarity, and to a standard that meets medical necessity regarding observation of behaviors and appropriate interventions.
  5. Makes regular rounds to ensure that residents, facility, and grounds are safe and secure, notes results in facilities log.
  6. Keeps abreast of medications residents are prescribed encouraging them to take them properly and on time. Reports concerns or problems to supervisory staff.
  7. Utilizes de-escalation techniques in accordance with training to communicate effectively with residents who display challenging behaviors. Writes critical incident reports, as needed, for all emergency situations.
  8. Assesses emergency situations while maintaining own personal safety at all times. Calls the appropriate authorities, and when safe to do so, provides necessary basic First Aid and/or CPR until emergency services personnel arrive.
  9. Builds rapport and engages positively with residents on an on-going basis in order to promote a community environment and reinforce positive behavioral changes.
  10. Performs light office duties such as answering phones, filing, making copies, preparing out-going mail, and faxing.
  11. Transports clients to and from appointments, classes and other outings in personal vehicle as needed.
  12. Keeps all utility and supply closets clean and organized. Performs periodic inventory of supplies and alerts immediate supervisor when supplies are running low to assure timely replacement.
  13. Maintains facility in accordance with all applicable Federal and State regulations and agency policies and procedures.
  14. Attends shift briefings and weekly staff meetings to review resident status and overall program effectiveness. Meet with supervisor no less than once a month.


  1. Assists residents with special activities as assigned by immediate supervisor or the program management staff.
  2. Packs-up residents belongings who have been discharged from the program.
  3. Performs other job related duties and responsibilities as assigned by the immediate supervisor.


  1. Develops and maintains constructive and cooperative working relationships with others; actively looks for ways to help people.
  2. Uses computers and computer systems/databases to process information or enter data.
  3. Provides information to residents, co-workers and the general public by telephone, in written form, e-mail, or in person.
  4. Uses relevant information and individual judgment to determine whether events or processes comply with current program standards, laws, or regulations.


  1. Ability to handle intoxicated residents calmly and proficiently.
  2. Ability to remain alert during shift to respond quickly to resident’s needs and emergency situations.
  3. Ability to read, comprehend, and follow established policies and procedures.
  4. Ability to maintain professional and ethical boundaries with residents.
  5. Ability to communicate effectively orally and in writing as appropriate for the needs of a diverse audience.
  6. Ability to observe and document resident behaviors.
  7. Ability to establish excellent rapport with people of diverse cultures and belief systems.
  8. Gives full attention to verbal instructions, taking time to understand the points being made and asking questions as appropriate.
  9. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  10. Ability to pass assigned online training course in a timely manner.


  1. Agency is a mandated tobacco, drug, and alcohol free workplace.
  2. Must be in good general health and free from serious physical and mental health and substance abuse problems.
  3. General office environment shared office space, smoke free building.
  4. Ability to endure and balance work fluctuations, deadlines, and interruptions.
  5. Performs general physical activities such as climbing, lifting, balancing, walking, stooping, and handling of materials.
  6. Performs sedentary activities that require sitting for long periods.
  7. Know proper lifting techniques and be able to lift up to 50 pounds when necessary.


  1. Ability to pass a background check to work with vulnerable populations by the State of Alaska Department of Health and Social Services.
  2. Provide Tuberculin clearance within thirty (30) days of hire and annually thereafter at employee’s expense.
  3. Successfully complete, and maintain, CPR and First Aid training within sixty (60) days of hire at employee’s expense.
  4. May be required to register and receive an NPI number for Medicaid Billing within the first thirty (30) days of employment.
  5. Responsible work ethic with reliable attendance.
  6. Must have a current, valid Alaska Driver’s License.
  7. Must provide copy of current Motor Vehicle Record and proof of insurance.
  8. Proven ability and willingness to be self-directed in problem-solving and decision-making while also working effectively as a team member.
  • Agency recommends Hepatitis A & B vaccination and annual physical as part of employee’s personal wellness plan. (Recommendation – Not a requirement of this position)


  1. At least 21 years of age.
  2. High School Diploma or equivalency.
  3. Knowledge of working with persons with substance abuse, homelessness, mental health with six (6) months actual and/or direct experiences; or service to substance dependent, mentally ill, or homeless residents.
  4. Knowledge of principles and processes for providing customer and personal services.
  5. Basic level of computer skills necessary to use and create documents, use spreadsheets, collect and enter information into database and to compose email messages.
  6. Must be optimistic, have a high degree of compassion, perseverance and ethics.


  1. Experience working with homeless people, and working with diverse rural/urban Alaska Native population.
  2. Familiarity with MS Word, Excel, and Outlook.