Rural Alaska Community Action Program, Inc.

Case Management Specialist – Anchorage

Rural Alaska Community Action Program, Inc.

Position Opening In and Out of House 11/04/16 – open until filled

Location of Job: Anchorage, AK

Shift: Sunday – Thursday 8:30 am – 5:00 pm

Resume Required with Application

(Relocation costs will not be paid)


JOB TITLE: Case Management Specialist                         Class: Non-Exempt

DIVISION: Supportive Housing Division                           Range: 13 – $21.00 + DOE

Supervisor:  Supportive Housing Supervisor

JOB SUMMARY:       Performs intensive case management services to Supportive Housing Division residents and participants in housing. Develops independent living plans and maintains accurate records, performs ongoing assessment, crisis intervention, life skills training, and classes. Provides referrals to other agencies and assists participants with remaining in permanent housing and obtaining financial self-sufficiency by coordination and implementation of necessary supportive services.  

DUTIES & RESPONSIBILITIES: ** This job description in no way implies that these are the only duties to be performed by the employee. Employees may be required to perform any other duties within this or a lower level job upon request of the immediate department or division supervisor.

  1. Protects the confidentiality of all participants, families and staff matters and records consistent with federal Health Insurance Portability and Accountability Act of 1996 (HIPAA), 45 C.F.R. Parts 160 and 164 and federal regulations governing confidentiality of Alcohol and Drug Abuse Patient Records, 42 C.F.R., Part 2, other grant required federal regulations, state laws and agency guidelines.
  2. Coordinates referrals for participants to available community resources, service providers, and available support Advocates on behalf of the participants, closely monitors and follow-up on referrals as needed.
  3. Uses motivational interviewing and other professional techniques to assess the Supportive Housing Division participants’ bio-psychosocial history, problems, strengths, needs, and progress and makes recommendations. Develops individualized Independent Living Plans/Case Management Plans that address these areas. Intervenes effectively in crisis and safety situations, providing appropriate responses and working with other professionals and community agencies.
  4. Works with Supportive Housing Division participants and provides interventions as necessary to motivate them to establish realistic, achievable goals consistent with achieving and maintaining a drinking reduction and/or recovery lifestyle.
  5. Educates participants in life skills development, self-advocacy, self-sufficiency, employment topics, alcohol dependence, relapse prevention and intervention, and other related issues using lecture, video, written material, didactic and experiential strategies.
  6. Works with participants on addressing all barriers to independent living, and if an outside referral is necessary, acts as an advocate on behalf of the resident and closely monitors progress.
  7. Assists participants with housing search, purchasing and/or obtaining furniture and developing a housing budget.
  8. Assists participants in obtaining and maintaining a regular source of income, volunteer opportunities, and permanent housing through the use of motivational interviewing techniques and coordination of necessary supportive services.
  9. Works with housing proprietors to resolve tenancy issues as they arise.
  10. Supports participants in the development of interpersonal skills and reintegration into the community by means of regular home, employment and/or other visits to include organizing and participating in targeted reintegration activities.
  11. Assists participants discharging from the program in applying problem solving and coping skills in order to maintain independent living.
  12. Attends weekly case review meetings and Homeward Bound staff meetings to review the participants’ status and overall program effectiveness.
  13. Maintains accurate records and files according to Division standards. Completes daily case notes and enters participant information into databases.
  14. Coordinates with program staff for adequate facility coverage.


  1. Provides back up support/coverage to all positions, including outreach services and coverage of the front desk.
  2. Attends all relevant community meetings.
  3. Participates in program development activities.


  1. Works with individuals experiencing homelessness to assess their barriers to housing and service needs.
  2. Develops and maintains cooperative and collaborative professional relationships with other agencies where individuals experiencing homelessness are served. Builds professional rapport with individuals experiencing homelessness.
  3. Develops and maintains constructive and cooperative relationships with others; actively looks for ways to help people.
  4. Keeps up-to-date with changes in the field, seeks out and participates in continuing education and applies new knowledge to job.
  5. Uses relevant information and individual judgment to determine whether events or processes comply with current program standards, laws, or regulations.
  6. Uses computers and computer systems effectively to develop documents, and formal reports, enter data, create slide-shows and spreadsheets, and process information.
  7. Maintains participant files, and enters information and daily case notes into agency databases.
  8. Provides information to participants, co-workers and others by telephone, fax, in written form, email, or in person.
  9. Develops specific goals and plans to prioritize, organize, and accomplish work.
  10. Uses relevant information and individual judgment to determine whether events or processes comply with current program standards, laws, or regulations.


  1. Ability to evaluate assessment information with a multi-disciplinary team to provide case management and program evaluation.
  2. Ability to handle intoxicated participants calmly and proficiently.
  3. Ability to deescalate aggressive or hostile participants.
  4. Ability to work independently in a residential and community based setting.
  5. Ability to remain alert during shift to respond quickly to participants’ needs and emergency situations.
  6. Communicates effectively orally and in writing as appropriate for the needs of a diverse audience.
  7. Ability to embrace a harm reduction model for addiction treatment and have a basic understanding of addiction and mental health issues.
  8. Possesses judgment and decision making abilities to evaluate the relative costs and benefits of potential actions to choose the most appropriate one.
  9. Ability to read, comprehend, and follow established policies and procedures.
  10. Ability to establish excellent rapport with people of diverse cultures and belief systems.
  11. Possesses the ability to assess the value, importance, or quality of available services as they relate to the needs of the program participant.


  1. Agency is a mandated tobacco, drug, and alcohol free workplace.
  2. Must be in good general health and free from serious physical, mental health and/or substance abuse problems.
  3. Daily use of computer and telephone.
  4. General office environment, possible shared office space.
  5. Performs general physical activities such as driving, walking in wooded areas, on icy and/or uneven terrain, climbing stairs, lifting, balancing, bending, and stooping.
  6. Performs sedentary activities such as sitting, writing, and keyboarding for long periods.
  7. Know proper lifting techniques and be able to lift up to 50 pounds when necessary.
  8. Capable of maneuvering through the Homeward Bound facility.
  9. Able to maintain mental and physical alertness during shift.
    • Shifts are 7:30am – 4:30pm, 10:30am – 7:00pm, 3:30pm – 11:30pm and 11:30pm – 7:30am. All shifts regulated by shift relief polices and procedures.


  1. Must pass a State of Alaska background check for working with at risk or vulnerable populations.
  2. Must provide TB screening clearance within 30 days of hire and annually thereafter at employee’s expense.
  3. Successfully complete, and maintain, CPR and First Aid training within sixty (60) days of hire at employee’s expense.
  4. Responsible work ethic with reliable attendance.
  5. Must keep all matters concerning participants in strictest confidence as required by HIPAA privacy and the 42 CFR, Part II confidentiality regulations.
  6. Valid Alaska Driver’s License. Must provide a copy of current driving record from the Department of Motor Vehicles.
  7. Insured Vehicle. Must present proof of insurance.
  8. Proven ability and willingness to be self-directed in problem-solving and decision-making and perform basic assignment with little or no direct supervision while also working effectively as a team member.
  9. Must demonstrate sound judgment, professional boundaries, and ethics as well as maintain confidentiality in working with clients, partner agencies, other service providers, and diverse staff.
  10. Personal wellness plan that encourages perseverance, compassion, and optimism toward life.
  • Agency recommends Hepatitis A & B vaccination and physical as part of employee’s personal wellness plan. (Recommendation – Not a requirement of this position)


  1. At least 21 years of age.
  2. A./B.S. in Social Work, Sociology, Psychology, Human Services, or other related field.
  3. Experience, course work, or training in substance abuse treatment, addictions, or behavioral health.
  4. Knowledge competency and knowledge of case management; i.e., intake, assessment, independent living plan development, implementation, referral and follow up.
  5. Demonstrated intermediate level of computer skills necessary in order to use and create documents and reports, spreadsheets, workshop materials and slide presentations, and to enter data into intricate database programs.


  1. Certification as a Chemical Dependency Technician, Chemical Dependency Counselor I, Behavioral Health Technician, Behavioral Health Counselor I, or Certified Psychiatric Rehabilitation Practitioner.
  2. Experience in working with homeless people and working with diverse rural/urban Alaska Native populations.
  3. Proficient use of Microsoft Word, Excel, PowerPoint, Publisher, and Outlook.

Experience with Service Point, Adsystech, Medicaid Electronic Health Record and YARDI.