Rural Alaska Community Action Program, Inc.

Service Recipient Rights and Responsibilities

Service recipients have the right to:

  • be served without regard to race, religion, national origin, age, disability,
    gender, sexual orientation, marital status, pregnancy, parenthood, political
    association, veteran status, physical or mental abilities or any other characteristic
    protected by law;
  • be served free from discrimination, harassment, or bullying;
  • be served with respect for personal dignity, individuality and the need for
    privacy, respect, and consideration;
  • to have your information to be held confidential;
  • ask for a reasonable accommodation to have access to all properties and
    services;
  • choose or deny participation in services as allowed by grant requirements;
  • be served with no or limited restrictive interventions;
  • and be told about all fees and charges for services.

Service recipients have the responsibility to:

  • be respectful of RurAL CAP staff, volunteers, and other service recipients;
  • respect the right of other service recipients to privacy and confidentiality;
  • attend scheduled appointment;
  • let the relevant program know as soon as possible if you are unable to attend a
    scheduled appointment; and
  • let your service provider, or any program staff member know if you have
    concerns or suggestions about the services you receive here. You may appeal
    any unresolved complaints by contacting the RurAL CAP Deputy Director.

To the best of their ability service recipients will:

  • provide accurate information necessary for providing a service;
  • engage in services when in a fit state (i.e. not under the influence of drugs or
    alcohol); and
  • follow the instructions in managing their safety and the safety of others.